GENERAL CONDITIONS OF SALE

The terms and conditions indicated below regulate the ticket sales conditions for the LOVE TO ROCK event promoted and organized by LOVE TO ROCK FESTIVALES MUSICALES SL with C.I.F. B01677749 and address at CALLE LOS CENTELLES NUM 21 Pta. 9 46006 VALÈNCIA (VALENCIA) with email [email protected]

The Organization reserves the right to modify these General Conditions, prior publication of the same by this same means, being the responsibility of the User to read them properly at the time of each access and/or use.

The acquisition of the ticket and subscription represents the acceptance of the following conditions:

1.1. The legal nature of the entry is that of title value, in accordance with the provisions of current legislation. There are four (3) types of tickets for LOVE TO ROCK

  1. I) General Pass 2 days:

Grants the right to access the concert area during October 13 and 13, 2022

  1. II) Vip Zone Subscription:

It grants the right to access the concert area during October 13 and 13, 2022. It also grants another series of privileges included in point 4 of these conditions.

III) 2-day Kid Pass:

It grants the right to access the concert area during October 13 and 13, 2022 to minors between 0 and 13 years old included. The access of minors to the venue is regulated by the established access conditions detailed in this section.

However, the Organization reserves the right to put on sale new types of tickets not contemplated at this point. In any case, said tickets will be subject to the general conditions of sale of tickets and access to LOVE TO ROCK 2023 set forth in this document.

2.1. The ticket must be exchanged for a bracelet upon arrival at the LOVE TO ROCK 2023 venue. The exchange point will be at the main entrance of the concert venue.

2.2. For this reason, the Organization will not be responsible for the state of conservation of the bracelet, its care and conservation being your responsibility. Damaged or broken bracelets will not be accepted. The material from which it is made is resistant but not unbreakable.

2.3. Once this ticket has been exchanged for the bracelet in the area designated for it, the bracelet becomes the element that certifies the acquired right. The loss of the bracelet will mean the loss of the right of admission. The Organization warns that manipulated, damaged or broken bracelets will not be accepted. To temporarily leave the premises you must keep the bracelet to enter again.

3.1. Upon arrival at the LOVE TO ROCK 2023 venue, you can pick up your VIP pass at the Accreditation Office.

3.2. The VIP Passes give the right to the Vip area of the Festival in the case of Pass on October 14 and 15, 2022 and the Vip Ticket one of the two days purchased, on October 13 and 13, 2022.

As well as:

-You will have the right to access by fast lane, privileged view of the main stage, VIP toilet areas and premium bar.

    Before making the purchase of tickets for LOVE TO ROCK it is important that you know the return and refund conditions.

    4.1 Once the ticket has been purchased, according to current regulations on consumption and retail management, the user will not be able to exercise the right of withdrawal or resolution since the supply of services related to leisure activities is exempt from such right. .

    4.2 The user will have the right to a total or partial refund of the amount of the ticket, not including the management costs added to the price of the ticket in the purchase process, in the event that the festival is suspended or substantially modified, except in those cases in which the suspension or modification occurs once the festival has begun and is due to force majeure.

   4.3 In the event of any event of total or partial refund of the amount of the ticket, the user may request a refund within a period not exceeding fourteen (14) days from the date of the public communication of the cancellation or from the time indicated by the organization, through the technical processes established by the organization.

  4.4 The Organization, as the entity in charge of holding the event, may alter or modify the Festival program only when this is necessary for the correct celebration of the same, and especially, when there may be changes in the schedule of the performances, or of artists. , mediating prior notice to the attendees; and, in any case, for duly justified reason(s) for reasons beyond the festival, such as, for example, by way of example and not limitation: the cancellation of the performance of some artist(s) by unilaterally, the change of day of the performance of one or several artists by the latter unilaterally, due to the manifest impossibility of carrying out the performance of some artist(s) on the day scheduled by circumstances unrelated to the Festival; all of this always in accordance with the provisions of current legislation and with respect to the regulations of consumers and users and, where appropriate, in accordance with these general conditions that will always be interpreted in accordance with the legislation.

In the event that any of the aforementioned assumptions or modifications occurs, the Organization will make its best efforts and put all possible means at its disposal to adjust the schedules and carry out the announced Festival program.

    4.5 The amount of the ticket will not be refunded in case of cancellation of the festival due to force majeure. Force majeure means what is established by the Spanish Civil Code and the jurisprudence of the Spanish courts and tribunals and, especially and without limitation, natural disasters, earthquakes, floods, labor disputes, strikes, war (declared or not), rebellion, scarcity, shortage of or unforeseeable delay in the supply of raw materials or necessary goods, fires, explosions, emergencies, accidents, or breakdown of machines, equipment or essential tools, action or omission of public services or administration, sabotage , embargo, disturbances of any kind that seriously affect public order, epidemics or pandemics, any intervention or declaration by Public Administrations (state, regional and local), health institutions or other bodies, both regarding the prohibition and the recommendation of the non-celebration of the festival, as well as any other fact or impediment that does not allow or does not recommend the celebration of The event referred to in these general conditions, as well as any unforeseeable, irresistible event, independent of the organizer’s will and beyond its control and that, likewise, prevents the total or partial execution of the festival, and that cannot be overcome by employing average diligence.

  4.6 In the case of ticket returns, we inform you that only the amount of the ticket will be returned. Travel, accommodation or any other expense related to the show that you have contracted on your own, are at your own risk, without it being possible to refund these amounts in any case by the ticket seller and/or the promoter of the show. show. In the case of postponement or cancellation of the festival, and without prejudice to the rights recognized by these general conditions, the organizer may offer you a compensation proposal that restores the reciprocity of interests of the contract and constitutes due and reasonable compensation.

   In case of postponement, the promoter will not be obliged to return the amount paid. Tickets purchased will be valid for the new date. 

    4.7 If the cancellation is total, the Promoter will return the amount of the ticket in the conditions that would be published by this same means, with the exception of the cost of distribution, as this is a service provided by the sales channels at the time of the sale of the ticket. In no case will the amount of the tickets be refunded if the cancellation has occurred once the concert has begun.

In application of the provisions of article 33 of Law 14/2010, of December 3, of the Generalitat, on Public Shows, Recreational Activities and Public Establishments of the Valencian Community, the Organization in its capacity as organizer of the LOVE TO ROCK 2023 establishes the following ADMISSION CONDITIONS:

5.1. The organization establishes the following requirements for the access and permanence of those under 16 years of age to the musical and extra-musical activities of LOVE TO ROCK:

I) Minors between 13 and 15 years of age must:

(a) be accompanied by a person of legal age

(b) pay the ticket price that corresponds to the minor

(c) complete by the person of legal age a document provided on the Festival website where they are solely and exclusively responsible for the minor, exempting the Organization from any responsibility and confirming the authenticity of the documentation that is displayed to the Organization. Likewise, and as additional requirements, you must present the Family Book, DNI or passport of the minor, DNI of the adult and, where appropriate, an authorization that must be signed by their father, mother or guardian before the Civil Guard or National Police if they are Spanish people. On the other hand, if the minor is from an EU country or a foreign country, the adult must present all the documentation that proves that he or she is in custody of the minor according to the legislation in his or her country of origin.

II) Children under the age of 12 must (a) be accompanied by their mother, father or guardian and (b) they must complete a document provided on the Festival website where they become sole and exclusive responsible for the minor, exempting of any responsibility to the Organization and confirming the authenticity of the documentation that it exhibits to the Organization. Likewise, and as additional requirements, you must present the Family Book, DNI or passport of the minor and DNI of the mother, father or guardian. On the other hand, if the minor is from an EU country or a foreign country, the mother, father or guardian must present all the documentation that proves that they have the guardianship and custody of the minor according to the legislation in their country of origin. Lastly, minors must carry at all times during their stay at the FIB premises a visible accreditation in which their name and surnames, nationality, in addition to the data of their father/mother/guardian and the mobile number of cont act of the latter.

III) The Organization may make photocopies of the documentation exhibited by those of legal age, mother, father or guardian for its filing with prior authorization by the owner and in compliance with current legislation on data protection.

IV) Any minor will be expelled if they consume alcoholic beverages or tobacco.

V) The Organization will expel the minor who fails to comply with the requirements for access and/or permanence in the LOVE TO ROCK, and without this generating any right to refund the amount of the ticket paid.

5.2. The organization reserves the right of admission. Access or permanence in the musical venue, rest area or parking will be denied to Users who in the following circumstances:

I) The ticket or the bracelet has been improperly altered or has signs of fraudulent manipulation.

II) The holder of the ticket or the bracelet has a violent or aggressive attitude, physically or verbally, towards other clients or members of the Festival staff.

III) The holder of the ticket or the bracelet is hindering the normal development of the event or is not following the instructions of the Festival organization staff.

IV) The holder of the ticket or the bracelet, weapons holder or objects that can be used as such.

V) The holder of the ticket or the bracelet shows symptoms of drunkenness or that they are consuming drugs or narcotic substances or show symptoms of having consumed.

VI) Food and drink are not allowed to enter the musical venue, except for 1 bottle of water of 50 cl per person, closed, which will be opened at the access control. In the case of celiac people, access to the venue with food will be allowed as long as there is no offer adapted to these people inside the venue. These people must present access to a valid medical certificate that proves said food intolerance. Access to special children’s food for children up to 3 years of age will also be allowed.

6.1. The Organization holds and is the owner of all the image and name rights, intellectual and industrial property derived, directly or indirectly, from the artistic presentations or any other that gave rise to the celebration of LOVE TO ROCK 2023 or previous editions. Therefore, the capture, filming or recording of images or sounds without the prior written authorization of the Organization is strictly prohibited.

Therefore, the entry of photo and video cameras and/or recording devices of any kind is prohibited.

6.2. The people attending LOVE TO ROCK 2023 0 previous editions expressly and unequivocally consent and authorize that their image and voice may be posted on media during the celebration of the aforementioned event and may subsequently be disseminated by the organization or authorized third parties in any media. communication for promotional and/or commercial dissemination of LOVE TO ROCK.

6.3. The Organization will expel any person who fails to comply with the provisions of section 7.1 without generating any right to refund the amount of the ticket paid. 6.4. The attending public consents to their appearance in images taken by any means for subsequent promotional and/or commercial dissemination of LOVE TO ROCK 2023.

7.1. The Organization holds and is the owner of all the image and name rights, intellectual and industrial property derived, directly or indirectly, from the artistic presentations or any other that gave rise to the celebration of LOVE TO ROCK 2023 or previous editions. Therefore, the capture, filming or recording of images or sounds without the prior written authorization of the Organization is strictly prohibited.

Therefore, the entry of photo and video cameras and/or recording devices of any kind is prohibited.

7.2. The people attending LOVE TO ROCK 2023 0 previous editions expressly and unequivocally consent and authorize that their image and voice may be posted on media during the celebration of the aforementioned event and may subsequently be disseminated by the organization or authorized third parties in any media. communication for promotional and/or commercial dissemination of LOVE TO ROCK.

7.3. The Organization will expel any person who fails to comply with the provisions of section 7.1 without generating any right to refund the amount of the ticket paid. 6.4. The attending public consents to their appearance in images taken by any means for subsequent promotional and/or commercial dissemination of LOVE TO ROCK 2023.

LOVE TO ROCK FESTIVALS MUSICALES SL with C.I.F. B01677749 and address at CALLE LOS CENTELLES NUM 21 Pta. 9 46006 VALÈNCIA (VALENCIA) with email [email protected]

IN THE EVENT OF A HEALTH EMERGENCY, THE CONDITIONS OF ACCESS TO THE VENUE MAY BE MODIFIED ACCORDING TO THE COVID HEALTH REGULATIONS IN FORCE ON THE DATE OF THE FESTIVAL.