Before making the purchase of tickets for LOVE TO ROCK it is important that you know the return and refund conditions.
4.1 Once the ticket has been purchased, according to current regulations on consumption and retail management, the user will not be able to exercise the right of withdrawal or resolution since the supply of services related to leisure activities is exempt from such right. .
4.2 The user will have the right to a total or partial refund of the amount of the ticket, not including the management costs added to the price of the ticket in the purchase process, in the event that the festival is suspended or substantially modified, except in those cases in which the suspension or modification occurs once the festival has begun and is due to force majeure.
4.3 In the event of any event of total or partial refund of the amount of the ticket, the user may request a refund within a period not exceeding fourteen (14) days from the date of the public communication of the cancellation or from the time indicated by the organization, through the technical processes established by the organization.
4.4 The Organization, as the entity in charge of holding the event, may alter or modify the Festival program only when this is necessary for the correct celebration of the same, and especially, when there may be changes in the schedule of the performances, or of artists. , mediating prior notice to the attendees; and, in any case, for duly justified reason(s) for reasons beyond the festival, such as, for example, by way of example and not limitation: the cancellation of the performance of some artist(s) by unilaterally, the change of day of the performance of one or several artists by the latter unilaterally, due to the manifest impossibility of carrying out the performance of some artist(s) on the day scheduled by circumstances unrelated to the Festival; all of this always in accordance with the provisions of current legislation and with respect to the regulations of consumers and users and, where appropriate, in accordance with these general conditions that will always be interpreted in accordance with the legislation.
In the event that any of the aforementioned assumptions or modifications occurs, the Organization will make its best efforts and put all possible means at its disposal to adjust the schedules and carry out the announced Festival program.
4.5 The amount of the ticket will not be refunded in case of cancellation of the festival due to force majeure. Force majeure means what is established by the Spanish Civil Code and the jurisprudence of the Spanish courts and tribunals and, especially and without limitation, natural disasters, earthquakes, floods, labor disputes, strikes, war (declared or not), rebellion, scarcity, shortage of or unforeseeable delay in the supply of raw materials or necessary goods, fires, explosions, emergencies, accidents, or breakdown of machines, equipment or essential tools, action or omission of public services or administration, sabotage , embargo, disturbances of any kind that seriously affect public order, epidemics or pandemics, any intervention or declaration by Public Administrations (state, regional and local), health institutions or other bodies, both regarding the prohibition and the recommendation of the non-celebration of the festival, as well as any other fact or impediment that does not allow or does not recommend the celebration of The event referred to in these general conditions, as well as any unforeseeable, irresistible event, independent of the organizer’s will and beyond its control and that, likewise, prevents the total or partial execution of the festival, and that cannot be overcome by employing average diligence.
4.6 In the case of ticket returns, we inform you that only the amount of the ticket will be returned. Travel, accommodation or any other expense related to the show that you have contracted on your own, are at your own risk, without it being possible to refund these amounts in any case by the ticket seller and/or the promoter of the show. show. In the case of postponement or cancellation of the festival, and without prejudice to the rights recognized by these general conditions, the organizer may offer you a compensation proposal that restores the reciprocity of interests of the contract and constitutes due and reasonable compensation.
In case of postponement, the promoter will not be obliged to return the amount paid. Tickets purchased will be valid for the new date.
4.7 If the cancellation is total, the Promoter will return the amount of the ticket in the conditions that would be published by this same means, with the exception of the cost of distribution, as this is a service provided by the sales channels at the time of the sale of the ticket. In no case will the amount of the tickets be refunded if the cancellation has occurred once the concert has begun.